Multi-faceted Visualisation of Worklists

Although business process management has been a major area of ICT research, no coherent approach has been developed to address the problem of business process visualisation to aid workers in the process of task prioritisation. In this paper we describe the development of a new, coherent approach to worklist visualisation, via analysis and development of a resource-centric view of the worklist information. We use instances of generic resource types as workflow elements that may be considered by workers when interacting with worklists. We then propose a generic 2D framework for visualising the resources, creating an effective mapping between a task and the capabilities of the resources. This aims to aid the process of task selection and prioritisation by workers. A worklist visualisation system has been implemented as an extension to an opensource workflow system, YAWL (Yet Another Workflow Language).